Returns & Exchanges

At Shelly, we stand behind the quality of our electronics and offer a hassle-free 30-day return policy for all original, unopened products. If you are not completely satisfied with your purchase, our team is here to ensure a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the hardware for quality assurance, your refund or exchange will be processed within 5 to 7 business days.