Frequently Asked Questions
Everything you need to know about your Shelly electronics experience.
What kind of warranty comes with my Shelly devices?
All Shelly products come with a standard 12-month manufacturer's warranty covering any hardware defects or malfunctions under normal use.
How long does shipping take for electronic components?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available for 1-2 day delivery.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, manuals, and accessories to be eligible for a full refund.
Are Shelly smart home products compatible with voice assistants?
Yes, our smart home range is fully compatible with Amazon Alexa, Google Assistant, and other major smart home ecosystems for seamless voice control.
Do you offer technical support for device setup?
Absolutely. We provide comprehensive setup guides on our website and offer live chat support with our technical team from Monday to Friday, 9 AM to 6 PM.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.